James and Karen’s timeshare debacle started in the summer of 2009 when they attended a sales presentation while on vacation. Two years later, the couple would be pressured into buying an upgraded membership with the same company. Both times they were promised benefits that they never received.
The following is a first hand account of the stressful timeshare ordeal James and Karen experienced. We hope their story will enlighten you to some of the strategies and lies timeshare sales people use on trusting clients. The names of companies and people have been removed for privacy reasons.
“The first time it happened was at a resort in Scottsdale, Arizona. Immediately upon arrival we were told we had to attend a mandatory 90-minute meeting and that we would receive incentives like discounts on golf and meals. After the meeting, a sales representative sat us down and started to emphasize how different of a company they were and how unlike others, they care about their customers. She mentioned that we would be able to pass it on to our children. After almost two hours, we finally gave in. We just wanted to enjoy our vacation.”
Two years later, the retired couple booked a vacation to Florida with their timeshare company. Upon arriving at their resort in the Sunshine State, James and Karen were greeted with what was supposed to be another 90-minute meeting. This time the goal of the sales staff was to get the couple to upgrade their membership. In the excerpt below, James recalls the exchange he and his wife had with a salesman during this meeting:
“He had a rather flippant attitude as we told him we really weren't interested. He said there was a new program he wanted to explain that had more flexibility concerning vacation choices, which would only increase our payments by $125 per month. He mentioned other benefits of increasing our program, such as better booking power. He also encouraged us to combine our accounts and then we would have more freedom to book. We felt very misled because we went home to try and combine our accounts, but we couldn't because one was in my wife’s name and one was in my name. We were made to believe something just for their benefit.”
Feeling alone with a monthly payment of over $500, James and Karen thought there wasn’t a way out, until James heard an advertisement on the radio one day.
“I remember I was listening to a sports talk show on the radio when I heard the commercial for Wesley Financial Group. The first thing I did when I got home was tell my wife Karen, ‘We have to contact Wesley Financial Group, they’re going to be the ones to get us out of this.’ Once we made that commitment, we could tell it was a tremendous, well-organized experience.”
Our finances are already getting to see a marked improvement. It’s nice to know that when the first of the year comes around, we don’t have these huge financial obligations like the maintenance fee or the taxes. Karen and I feel very assured that everything is going to be taken care of. There have been no hiccups or miscues along the way. The specialists that we’ve had the pleasure of working with have been so helpful and kind.”
We were able to assist James and Karen in their timeshare termination process. They are now in the late stages and expect to have their accounts closed within the next month. When asked about what advice he’d give someone who was put into the same situation he was, James simply replied:
“Don’t hesitate, if you listen to the ad, pick up the phone and call Wesley Financial Group now. It will save you thousands and thousands of dollars.”
If you’ve experienced a similar timeshare nightmare to James and Karen, contact us now to see if you qualify for our timeshare termination services.
*Wesley Financial Group, LLC (“WFG”) develops individualized programs for each client, terminates over 98% of their client’s timeshare relationships, and in certain circumstances, obtains a refund of some or all of the timeshare purchase price. Actual results depend on each client’s distinct case and no specific outcome is guaranteed (although WFG does offer a 100% money back guarantee if the timeshare is not cancelled within the time specified in the WFG Enrollment Agreement).