When the couple first purchased their timeshare in 1999, Vera and Roy were sold on the idea that the timeshare was a great investment property. The difference between their timeshare and a traditional vacation property? Vera and Roy’s timeshare has lost most of its face value since that grueling presentation some time ago.
The following is a firsthand account about Vera and Roy’s deceptive timeshare experience. We hope their story will help shed a light on the distrustful practices of the timeshare sales industry. Names have been changed or redacted due to privacy concerns.
When Vera and Roy attended their timeshare presentation over two decades ago, the couple was told a lot of things that they soon learned were simply not true.
“That first presentation really focused on deeded property, use options, rental or sell options. [The timeshare sales people] led us to believe that the unit would be readily available and easy to reserve.”
This is one of the most common timeshare fibs pitched during a sales presentation. Sales teams will often combine efforts to push the points of interest that they gather from guests. After Vera and Roy had expressed interest because of the timeshare’s ‘rental value’, the sales team obviously honed in on this sales point...and they spared no reasons (or lies) as to why Vera and Roy should buy into a timeshare program.
After they’d had some difficulty ever reserving the timeshare for a couple of years, Vera and Roy planned an owners’ update meeting. They’d planned on ending the timeshare agreement, but this second meeting lasted longer than the original sales presentation a couple of years ago.
“We spent several hours in the second meeting with a sales rep discussing how we could exchange anytime and with more points we had a better ability to book exchanges and that our availability would increase.
[The timeshare representative] shared many stories about how he and his daughter used their timeshare weeks and ‘getaways’ offered through the timeshare program. I don’t know if he was lying or not, but I know that the situation was never that simple for us to use the timeshare.”
Vera and Roy tried numerous times to book their timeshare for a family vacation, but it never seemed to work. They simply couldn’t ever use the timeshare! On top of that, the couple thought that they could book a cruise with their timeshare points. They soon found out that it was relatively easy to book a cruise vacation...because their points didn’t cover all the fees associated with the cruise. (Had they ever been able to use their timeshare, Vera and Roy would’ve found out that there were more fees associated with the timeshare vacation as well.)
Since they had trouble finding a time to reserve their timeshare, the couple tried to rent out the time they couldn’t use every year. While some years were successful, Vera says that most were a hassle and certainly not worth the energy and time put into maintaining the unit.
“As of 2018, the [timeshare company name] rental program folded and now we are on our own with no assistance from [the timeshare company.] Yet the sales reps continue to tell us the best way to cover maintenance expenses is by renting out our weeks. That’s hardly possible now!”
Fed up by the constant fees, issues, poor customer service and lack of availability, Vera and Roy decided that they would find a way to cancel their timeshare. They’d heard an advertisement on the radio for Wesley Financial Group, LLC (WFG), so the couple decided to give us a call. After some hard work and persistence on their part for several months, Vera and Roy are now happily timeshare free! The couple can now fully enjoy their retirement and an actually flexible vacation with their children and grandchildren.
If you or anyone you know has experienced a similar situation with your timeshare company, please feel free to pass our phone number along to them. We’d love to see if you qualify for our timeshare termination services. Or you can click here to receive your own FREE Timeshare Exit Info Kit!
*Wesley Financial Group, LLC (“WFG”) develops individualized programs for each client, terminates over 97% of their client’s timeshare relationships, and, in certain circumstances, obtains a refund of some or all of the timeshare purchase price. Actual results depend on each client’s distinct case and no specific outcome is guaranteed (although WFG does offer a 100% money-back guarantee if the timeshare is not canceled within the time specified in the WFG Enrollment Agreement).
Wesley Financial Group, LLC, and/or its affiliates, successors, or assigns are not lawyers and/or a law firm and do not engage in the practice of law or provide legal advice or legal representation. All information, software, services, and comments provided on this site are for informational and self-help purposes only and are not intended to be a substitute for professional advice, legal or otherwise.